The Importance of Digital Marketing in Financial Services
“Siri Where is The Closest ATM?”
Digital marketing has an immense role in the financial sector, a sector that contributes significantly to the country’s economy. Unfortunately, the financial services sector is quite slow when it comes to modernizing their marketing. The financial services sector encompasses numerous institutions such as: banks, creditors, private lenders, investment banks and insurance companies. Financial marketing acts as the link between financial service providers and both business organizations and consumers in need of those services. Digital marketing strategies open the gates to more exposure, visibility and improved customer engagement- all vital components in the financial sector. In order to compete with tech-savvy startups, it is imperative to implement the perfect digital marketing strategy to grasp a wider market. Here are some tips on how to use digital marketing to your advantage in financial services !
Increase Social Presence
Financial service providers need to take advantage of the fact that everyone is on social media. According to the Social Media Lab at Ryerson University, 94 per cent of Canadian adults have at least one social media account. What does this mean for your financial service company? Easy accessibility to your customers and the opportunity to increase brand awareness. For example, as a credit provider, this promotion can help your customers pick you for their next credit loan instead of your competition. Since financial services are widely used around the country, the competition is strong and full of other providers, an online presence helps mitigate this problem. Because finances are considered a high-risk activity, a great deal of trust must be established between financial service brands and target consumers. Social media is an effective and pragmatic way to promote interactions with a customer and create a more trusting relationship.
Content Marketing
Content marketing is important for financial services since it strengthens the appearance of your brand.Your brand should depict a thought leader, a brand that educates the consumer, which thus leads to you gaining more trust. It permits you to have consistent and constant communication with current customers and attract potential ones as well. Financial blog posts are a perfect strategy to target a larger audience. Since the financial services sector is heavily reliant on personal relationships, content marketing is necessary to strengthen that relationship and establish trust. This bond will thus result in customers picking your company or financial organization over your competitors. Next time someone googles information on obtaining stocks, credit, financial managers or private lenders, your blog post can be the first thing they see. Financial blog posts help attract a wider market and can be transmitted on numerous platforms online.
Online Reputation Management
For the financial services sector, one of the strongest benefits that appears from digital marketing is the ability to engage with your customers and react to their reviews. Numerous financial planners have reputations that are often tainted with a bad image. Being aware of your online reputation and responding to negative reviews is imperative in order to proceed in this field. Reviews can be written anywhere online, but can luckily be responded to in a professional and prompt manner. It is important not to respond in a confrontational way, so your future potential leads can be assured in your professionalism. Customer loyalty is yielded by customer satisfaction. In order for your customers to stay loyal they must build a relationship with their provider. In financial services, the customer must feel that their services are being customized for their specific needs, and that if their needs are not met, the provider will always be willing and able to help them. The financial services sector is shifting to allocate more attention towards client care and the overall customer experience which can be managed better through digital marketing.
Use SEO to Your Advantage
Search Engine Optimization, or in other words SEO is a pivoting discovery in digital marketing. SEO helps financial companies be aware of their marketing and their competition. The majority of people are always searching for things on the go from their tablets or smartphones. For financial institutions, especially those with multiple locations, it is vital that this information is consistent for every location. Quite often, people use the aid of the cell phone software like Siri in order to find what they’re looking for. Thanks to SEO, you can make sure that siri suggests your bank the next time someone says “ Hey Siri, where’s the closest bank?”. A specific study on data analysis conducted by Deloitte found that millennials prefer doing their own research on google when it comes to their wealth management. This depicts how financial sector service companies should be relying on SEO to be on the top of search results.
Video Marketing
VIdeo blogging is one of the most popular ways to interact with your customers, especially with the younger demographic. Various financial institutions are utilizing this tool in order to gain more attention. Video marketing has endless amount of promotional possibilities, such as: sponsorships, partnerships and public campaigns. Videos help tell a story and express emotion and are much easier to relate to than a simple newspaper advertisement.
Press Releases
Various industries in the financial services sector use press releases to transmit messages. Before digital marketing, these press releases were hard to circulate. Now, whether you’re sharing information on the latest stock developments or accounting and compliance, your information is accessed much faster. Through the help of social media, these press releases can be shared with anyone anywhere. Whether it is on Linkedin for stockholders or on facebook for the everyday crowd, your press releases will be read faster and by a larger market which helps push volume for your stock.
The financial service sector is in dire need of a marketing makeover. Luckily, digital marketing offers so many tools to boost traffic, increase brand awareness and engage in customer interactions. There is a shift from just selling a product/service to selling and focusing on the customer experience. The financial services sector is a competitive industry, and what makes one provider stand out above the others to a client is the client’s assurance that they can trust their provider, and the perception that their provider is willing to support their specific needs and expectations. If you’re a financial organization, embrace the advantages of digital marketing in order to stay ahead of your competition.
